## If we need additional documents

In some cases, we may need to verify your identity or business information before completing your application. If documents are required, you’ll receive an email notification with instructions.

### Karat Banking application

1. Navigate to your **Banking** dashboard and you’ll be prompted with a modal  
2. Follow the instructions in the modal to submit the documents

### Karat Card application

1. Navigate to your **Card** dashboard and look for **Missing documents** status card  
2. Click **Update information** to begin the verification process  
3. Follow the prompts to upload the requested documents

If you’re not sure what documents are needed, check the [Gathering your documents](https://help.trykarat.com/applying/gathering-your-documents) page for guidance on what to prepare.

## Document types you may need to provide

### EIN verification letter

If we need to verify your business EIN, upload your IRS letter (SS-4 or CP-575). The legal business name and EIN on the document must match your application exactly, including capitalization, punctuation, and special characters. Acceptable documents include:

- IRS CP-575 EIN confirmation letter
- IRS SS-4 confirmation letter
- Form 147C (EIN verification letter)

### Government-issued photo ID

If individual identity verification is required, upload clear photos of both the front and back of a valid government-issued ID. Acceptable documents include:

- Driver’s license
- State ID
- Passport (photo page)

## Checking your submission status

After uploading your documents, you’ll see a confirmation that your documents are under review. The review process typically takes a few business days.

## Application timeline

If **7 business days** have passed and you haven’t heard from us, please check your inbox and spam folder to make sure we’re not waiting on additional details. If you’re still unsure, you can contact our team for assistance. You’ll be notified by email once a decision has been made.